Customer Service Coordinator (m/f/d)

Molecular Information

Our client is one of the world's leading research-oriented pharmaceutical companies, with more than 80,000 employees in over 120 countries. The German division is in Baden-Württemberg and manages all activities of the German branch in research, development and marketing of innovative health solutions.



On behalf of our client we are immediately looking for a dedicated and talented 

Customer Service Coordinator (m/f/d)

Molecular Information

  • Bereich:


  • Berufssparte:


  • Arbeitsregion:

    Baden-Württemberg, near the swiss border

  • Art der Anstellung:


  • Kennziffer:


  • Aktualisierung:


Haben wir Ihr Interesse geweckt?

Dann bewerben Sie sich gleich hier Online oder per E-Mail unter Angabe Ihres frühestmöglichen Eintrittstermins und Ihres Gehaltswunsches.

What to expect and Key Responsibilities

In the position of Customer Service Coordinator (m/f/d) for Molecular Information your main focus is to provide top quality customer service for all countries in scope (currently 50+ countries). You are supporting and coordinating the ‘Order to Report’ process within an agreed service level. In addition, this role also includes – to a varying degree – project (management) work by implementing and launching new countries or services.


Specifically, your area of responsibility includes the following:


  • Managing the order to report core business by ensuring a smooth process across all countries served including order placement, complaint management, issue management and special customer requests. This also includes hyper-care of new countries and strategic customers.
  • Provision of supportive link between external customers (e.g. HCPs or patients) and internal constituents, while demonstrating a positive and professional image when communicating via phone, e-mail and other communication channels.
  • Managing or participating in cross functional projects and process improvement initiatives with clients, internal organizations and Foundation Medicine.
  • Managing the operational rollout and launch of new services for all countries in scope.

Who you are

You are willing to go the extra mile to fulfill your customers needs and show flexibility during dayto-day customer management. Through your work in a call center or a similar experience you are confident in phone conversations and able to understand and discuss medical and scientific topics. You see change as an opportunity and are able to work within a pressured environment. By bringing a positive attitude to the workplace you create and encourage a positive team environment.


Furthermore you comply with the following requirements:


  • Pharmaceutical educational background in the form of either an university or university of applied sciences degree (Bachelor) ideally combined with an accredited pharmaceutical representative diploma or PTA/MTA certification as well as commercial knowledge
  • High proficiency in English for daily communication (German or other language skills are not mandatory, but an advantage)
  • Sufficient knowledge in SAP, MS Office, CRM (Customer Relationship Management) Tools
  • High level of accuracy and attention to detail
  • High emotional stability and emotional intelligence

Your contact person

Bettina Cöppicus
Senior Personalberaterin


Optares ICM GmbH & Co. KG
Bettina Cöppicus
Heiligengeist Höfe 8
26121 Oldenburg