Case Management & Patient Journey Specialist (m/w/d) Cell Therapy


Our client is one of the most innovative and accelerating pharmaceutical companies worldwide.


Be a pioneer in a new and innovative immunoscience cancer cell therapy which will treat patients with low perspective and will move the world of medicine forward!


As soon as possible we are looking for 2 motivated and experienced

Case Management & Patient Journey Specialist (m/w/d) Cell Therapy


  • Bereich:


  • Berufssparte:

    Medical Affairs

  • Arbeitsregion:


  • Art der Anstellung:


  • Kennziffer:


  • Aktualisierung:


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Scope of responsibility

  • Manages patient cases from site identification and patient referral through to axi-cel infusion and post infusion activities.
  • Answers incoming hotline calls from patients, facilities, and internal Account Team members.
  • Demonstrates exemplary customer service to internal and external customers at all times.
  • Aspires to exceed customer timeline commitments and productivity expectations.
  • Acts as the interface between the internal Account and Quality teams regarding site identification, approval, and scheduling training.
  • Acts as the functional expert for the online Hospital Portal within the office based and field teams
  • Facilitates WebEx technology to virtually connect to center for Account Team’s site visit and occasionally is involved in site visits as well
  • Attends and assists with virtual site visit training as requested by Operations Program Management.
  • Supports all activities within the Patient Identification to Leukapheresis processes; Receipt of Leukapheresis Material to Infusion processes; and the Post Infusion processes.
  • Notifies addresses and solves process issues and/or customer complaints and responds in a timely manner.

Your qualifications

  • Several years of professional experience in a clinical environment e.g. as a case manager combined with professional expertise in the health care industry e.g. in quality operations in clinical research / trials within Germany
  • Has worked in a role involving precise verbal and written communication related to therapies, devices, medicines, patient care or safety
  • Has worked in environments that includes call-center-like settings
  • Experience in the pharmaceutical industry is a must, communication experience with physicians, nurses and other hospital stakeholders
  • Strong attention to detail and rigorous data accuracy
  • Diligent, reliable and willing to ask for help from others
  • Excellent planning, organizing and time management
  • Follows procedures and understands their role in operating a high quality process
  • Makes process improvement suggestions and is always looking to align and optimize
  • Demonstrated initiative, willingness to do what it takes in support of the customer
  • Ability to successfully work and collaborate across multiple teams and functions
  • Experience of using complex IT systems or IT portals in the fields of  supply chain management, customer service, procurement is preferred
  • Demonstrate initiative and a willingness to work hands-on and with a sense of urgency, in a fast-paced rapidly changing environment
  • Working knowledge of regulatory and compliance
  • Strong in all values of our customer: integrity, inclusion, teamwork, accountability and excellence
  • Graduate-level degree is preferred, preferably in communications, science or counselling

Your contact person

Tilman Grumbd


Optares Medical GmbH & Co. KG
Tilman Grumbd
Heiligengeist Höfe 8
26121 Oldenburg