Our client is one of the world's leading research-oriented pharmaceutical companies, with more than 80,000 employees in over 120 countries. The German division is in Baden-Württemberg and manages all activities of the German branch in research, development and marketing of innovative health solutions.
On behalf of our client we are immediately looking for a dedicated and talented
Customer Service Coordinator (m/f/d)
Baden-Württemberg, near the swiss border
Art der Anstellung:
In the position of Customer Service Coordinator (m/f/d) for Molecular Information your main focus is to provide top quality customer service for all countries in scope (currently 50+ countries). You are supporting and coordinating the ‘Order to Report’ process within an agreed service level. In addition, this role also includes – to a varying degree – project (management) work by implementing and launching new countries or services.
Specifically, your area of responsibility includes the following:
You are willing to go the extra mile to fulfill your customers needs and show flexibility during dayto-day customer management. Through your work in a call center or a similar experience you are confident in phone conversations and able to understand and discuss medical and scientific topics. You see change as an opportunity and are able to work within a pressured environment. By bringing a positive attitude to the workplace you create and encourage a positive team environment.
Furthermore you comply with the following requirements: